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Privacy Policy

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Privacy Policy
This is the Privacy Policy for McCormack’s Pharmacy and applies to our website at https://www.mccormackspharmacy.ie.

Users of this website should be aged over 18 years of age. This includes to place an order, to register an account or to sign up to our email newsletters. It is the buyer’s responsibility to ensure that the correct delivery information is provided and that your package can be received at your address. Should it occur that delivery be impossible and that the package is returned to us, the buyer will be subject to shipping fees for resending of goods. The information provided on this website is for guidance and information only and should not take the place of a diagnosis by your general practitioner or local pharmacist.

Published information in the ‘Ask Our Pharmacist’ page relates to previous customer questions and may not be relevant to the exact condition of other persons.

For all medicines, vitamins, supplements and other healthcare products sold on www.mccormackspharmacy.com, it is important that you read the accompanying information
and directions before use.

If you are in doubt about how to take or use any of these products, please get in touch with us using the contact us page and one of our trained staff will be in touch with you.

At McCormack’s Pharmacy we want to provide the best possible experience while using our website and at the same time respect your privacy and the information you share with us. The purpose of this Privacy Policy is to give you information and understanding of the information we collect, how we use that information and your rights in this regard. In addition to this Privacy Policy, you may also be interested in reading our website Terms & Conditions.

You must be over 18 to register for an account with McCormack’s Pharmacy, place orders with McCormack’s Pharmacy or subscribe to our email newsletters.

McCormack’s Pharmacy DO NOT collect information on persons under the age of 18.

(1) Types of Information Collected
Personal Data

Personal Data is information that can be used to identify you. This includes your name, email address, billing address, postal address and telephone numbers. Non-Personal Data Non-Personal Data is information that cannot be used to identify or contact you. This is statistical and analytical data about our users browsing actions and patterns.

(2) Why we may collect the Information?
Why we collect Personal Data?

To provide you with goods and services you have ordered – This will involve sharing your personal data with our logistics and shipping partners
To contact you regarding your order
To respond to communications
To offer competitions
To inform you of promotions/events etc

Why we collect Non-Personal Data?

To Gain a better understanding of our website users site usage so that we can use this information to improve the website and provide our users with an enhanced customer experience
To Estimate audience size and usage patterns
To Store user preferences so you can customise the site
To Track return visitors

(3) How we collect the Information
When you register with our website, we create an account for you and record your details in our database.
Any time you make an order, we record your billing and shipping address details in our database so that you can select them quickly the next time you create an order.

We collect the following :

Email
First Name/Last Name
Address Details
Phone number
Password details. These are encrypted and not accessible by McCormack’s Pharmacy
Order History Details
Product Wish list details
Complete an Order

During the order process we collect the following information:

Email
First Name/Last Name
Address Details
Mobile Phone Number
Order Details

Making a Payment

Global Payments

Our website uses Global Payments (formerly Realex) for securely accepting credit card payments.
We never record your credit card details in our database, but pass these details on to Realex Payments.
More information about Global Payments can be found here: https://www.realexpayments.com

PayPal

Our website accepts payment via PayPal.
We never record your credit card details in our database, but pass these details on to PayPal.
More information can be found here: https://www.paypal.com/ie/webapps/mpp/ua/privacy-full

Contact Forms

Data supplied via contact forms are recorded in our database. We reply to all contacts made directly through email.

Examples of forms included in our website include :

Contact Us
Ask Our Pharmacist
Chiropody / Podiatry Appointment Form
Physiotherapy Appointment Form
Newsletter Signup Form

Data collected via these forms include :

Name
Email Address
Message info
Contact number
Email Marketing

We use BrotherMailer to engage with our customers via email.

A customer may subscribe to our email via:

a) the checkout process
b) contact us forms
c) sign up to newsletter
4) create an account/register.

There is an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time.

The data collected includes :

a) name
b) email address
c) order history
d) wish lists
e) abandoned baskets.

We put an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time.

Personalisation

Nosto

We record all activity on our website with Nosto, our personalisation engine, which allows us tailor the offers displayed to you based on products and categories that you have shown an interest in on our website. We use Nosto to personalise our customers’ shopping experience.
Once a customer has completed an order we use Nosto to send them a personalised follow up email using the data collected during the order process.
This will only happen if you have subscribed to our email marketing.
Nosto will also use the information that a customer enters prior to check out to send the customer an abandoned cart email with links to all the products that they had in their basket, this allows them to make the order quickly if they change their minds.

Nosto also use this information to send follow up emails. This will only happen if you have subscribed to our email marketing.

Review Platform

Trust Pilot

We use Trustpilot to display our service ratings and reviews and product ratings and reviews.
To facilitate you giving a Review we do pass some personal identifiable data including personal details and order details to Trustpilot. These include your email address and name

Real Time Messaging

We use Pubble to communicate via real-time messaging with our customers.
If you submit your email address or telephone number while using the messaging service,
we will never send you marketing information unless you have asked for an update on when stock is available to order.

By entering your contact details for this service, you are NOT subscribing to our email newsletter.

Google Analytics

We record all activity on our website with Google Analytics.
This helps us to analyse the performance of the website and is essential to understand our business.

Third Party Tracking Tools

Facebook Pixel Code –
Google Tag
Google Ad Services
Doubleclick.net
Adroll.com

(4) Customer Rights
Under the Data Protection Acts 1988 & 2002 the customer has a number of rights including :

a) Right of access
b) Right to Rectification
c) Right of erasure
d) Right of data portability.

(5) Changes to Privacy Statement
Any changes to the Privacy Statement will be posted on this website www.mccormackspharmacy.com

(6) Contact Us
Any questions , comments or queries regarding this Privacy Statement should be addressed to info@mccormackspharmacy.ie

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